- I’m looking for a family doctor, are you accepting patients? Can I join a waitlist if there are no availabilities?
– Please refer to our “New Patient” tab. We do not have a wait list. - My family doctor works here, can my family and friends apply as well?
– Please call our office to confirm if your family doctor can take in additional patients. - Do you take walk-in patients?
– Yes, but please keep in mind our walk-in availabilities fill up very quickly. - I have a BC PHN, do I need to pay for my visit? What if I don’t have a BC PHN?
– If you have an active personal health number, then you are covered for most basic medical phone/office visits. There are exceptions to this. You can also call our office to confirm if you are uncertain. Most medical forms and doctor’s notes are not covered under MSP so there will be a fee for completion for those forms and/or notes. (Fees subject to change)
– You can still book an appointment if you don’t have a BC PHN, but there are uninsured fees based on the type of appointment. Currently, uninsured phone/virtual appointments are $117.23 while uninsured office appointments are $165.00 (Fees subject to change)
– We do not take 3rd party insurances/coverage. We can provide you a copy of the invoice and you can claim it back with your insurance. - I don’t have a BC PHN number, but I have an out-of-province PHN, can I still book an appointment with my doctor?
– You can still book an appointment, but different provinces and territories may have different guidelines on how your visit can be billed. Please call our office for more information. - I recently applied for BC MSP, how long do I have to wait in order for my PHN to become active?
– It usually takes 3 months for your PHN to be activated. You will also receive a letter from BC MSP. If you are unsure, please call BC MSP services at 604-683-7151 or 1-800-663-7100. - I was told by the office that my BC PHN is inactive? How did it happen? What can I do?
– The most common reason is due to a work/study permit that has not been updated. Other reason is that you deactivated your BC PHN and didn’t reactivate or you moved out of BC and returned back to BC later. You can call BC MSP services at 604-683-7151 or 1-800-663-7100 for more information on re-activating and/or re-applying. - Do you offer cosmetic treatments?
– Please call or visit our office for more information. - When do you open?
– We are open Monday to Saturday from 9AM to 5PM excluding statutory holidays. We occasionally open on Sundays, subject to doctor’s availability. - What is our phone and fax number?
– Our phone number is 604-423-9886 and our fax number is 1-855-852-8381. - What’s the email I can use to contact you guys?
– You can use moa@divinemedicalclinic.ca
– We usually reply in 24 hours to 72 hours. If urgent, please call us or come to our office. m - I’m feeling unwell, but I have an appointment today/tomorrow. Will I be charged for late cancellation?
– If you are feeling unwell, please notify us as soon as possible so we can have reschedule your appointment. As long as you notify us 24 hours
before the appointment or call us in the morning of the appointment, we will try our best to help you. - I recently moved, will my address be automatically updated in my file?
– No, please call our office to update your address as it must be done manually. - I recently changed my first and/or last name, will my name be be automatically updated in my file?
– If your name is updated through ICBC/BC medical services, it will not be updated in our medical system. Please call our office and inform us so we can verify and manually update your record. - The office is closed, but I need to see a doctor. Where can I go?
– Please go to the nearest UPCC (Urgent and Primary Care Center) nearest to you. There are multiple UPCCs in the Lower Mainland. You can also go
to the nearest hospital if your medical concern worsens. - My family doctor is booked up, but I have an urgent concern, what can I do?
– Please call our office during regular office hours and we will try our best to accommodate, and if your family doctor is not available, we will
try to book you with another doctor in the same office.
– Please note that we are a busy clinic so do not hesitate to go to your nearest UPCC (urgent and primary center) or nearest emergency department if your medical concern worsens. - I have a phone appointment regarding a form or a concern on my skin/body part, where can I send the form?
– Please send any documents or photos to moa@divinemedicalclinic.ca
– Please remember to provide your full LEGAL name and date of birth so we can forward the file accordingly, as we have patients who share the same names.
– Please keep in mind that there may be a fee for the completion of your form(s) as it’s not covered under BC MSP. - My doctor ordered a lab requisition for me. Where do I go to get it done? Do I have to pay? Do I need to fast?
– Your lab requisition will be emailed to you. If you were seen in the clinic, the requisition will be printed out. The primary laboratory clinic is LifeLabs. There are multiple locations throughout the Lower Mainland. Please look up online and see the closest one to you.
– If you hold a valid BC PHN, you will be covered and do not need to pay for most basic lab tests. There are some exceptions. Certain vitamin tests and prenatal lab tests are not covered and must be paid out of pocket unless your insurance covers the cost(s).
– The bottom box of your lab requisition will state if you need to fast (not drink or eat) prior to getting your labs. If the box is blank, that means you don’t need to fast and can go for your labs whenever you’re available. - My doctor ordered a x-ray and/or ultrasound requisition for me. Where do I go to get it done? Do I have to pay?
– If you hold a valid BC PHN, you will be covered and do not need to pay for your x-ray and ultrasound exams.
– Your x-ray requisition will be emailed to you. There is a list of radiology clinics listed on your x-ray requisition. X-ray are usually available by walk-in, no appointment booking necessary. Please remember to bring your BC service card.
– Your ultrasound requisition will be emailed to you. There is a list of radiology clinics listed on your ultrasound requisition. Ultrasound will require booking, which is usually done over the phone. Please remember to bring your BC service card. - My doctor ordered a CT/MRI/echo-cardiogram scan. Do I have to pay?
– If you hold a valid BC MSP, you will be covered and do not need to pay. - My doctor ordered a CT/MRI/echo-cardiogram scan. Do I get a copy of the requisition? How long is the wait time?
– Your requisition will be faxed directly to the hospital (usually to the hospital closest to where you live, there may be exceptions). We do not provide a copy of the requisition to you. Once the hospital receives the requisition, they will triage and send us an appointment notice where we will notify you about the details. There’s also a possibility that the hospital will call your directly if the booking is within 1 week. The average wait time is anywhere from a few months to one year. Urgent/critical requisitions will be triaged and booked within 1 month. - I recently received an appointment notice for my ultrasound/CT/MRI scan, but the wait time is too long. What can I do?
– The booking for your ultrasound/CT/MRI scan are based on urgency of exam. The radiologist will review and triage the requisition and if the radiologist deems it as non-urgent, the wait time will be longer. If you do not want to wait that long, there is always the choice of going for private scan (paying out of pocket). Please call our office if you would like to discuss with your doctor if you are interested in paying privately. - My doctor said that he/she will refer me to a specialist. Do I have to pay to see the specialist?
– If you hold a valid BC PHN, you will be covered and do not need to pay. There may be additional tests or services that are offered by the specialists that may not be covered. You can confirm with the specialist during your scheduled appointment. - My doctor said that he/she will refer me to a specialist. Do I get a letter? How long is the wait time?
– Your referral letter will be faxed out to the specialist’s office. Once the specialist office received the referral letter, they will triage and booking accordingly. We do not provide a copy of the referral letter to you. Once the appointment is booked, the specialist office will either contact you directly or they will send an appointment notice to our office and we will notify you about the details. The average wait time is anywhere from a few months to two years. Urgent/critical referrals will be triaged and booked within 1 month. - My medication running out, can my doctor just order a refill for me without an appointment?
– Our doctors cannot authorize prescription refills without speaking to you first. Please call our office and we will try our best to accommodate your needs. If you are out of your medication, you can go to the pharmacy where you usually pickup your medication and ask for emergency refill and tell the pharmacist that you will book an appointment with your doctor for medication refill.
– We recommend you to book your medication refill with your doctor 1 to 2 weeks in advance to avoid running out of your medication. - I want to check what vaccines I got. How can I find it?
– You can visit the BC health gateway. Once logged in, you can find your vaccine history as well your medical records including lab results and hospital visits. - Do you offer baby vaccinations?
– Unfortunately, we do not offer baby vaccinations. You can go to your local public health unit to book your newborn/toddler’s vaccination.
– Please check online Fraser Health Authority vaccine booking if you live in Burnaby, New Westminster, Surrey, Delta, Port Moody, Coquitlam, Port Coquitlam, or Abbotsford.
– Please check online Vancouver Coastal Health Authority vaccine booking if you live in Vancouver or Richmond. - I’m planning a trip outside of Canada. I’m not sure what vaccines and medications to get. Can I talk to my doctor about it?
– Unfortunately, our doctors are not certified in travel advice. Please go to a travel clinic where they can better assist your with your questions and concerns. - I’m going for a trip outside of Canada. Do I need to notify you?
– It is not required, but prefer that you do. If you are away, then we can help reschedule specialists and radiology bookings. Therefore, you won’t be billed for a no-show. - I have my medical records from my previous family doctor or medical records from my home country. How can I send the records to my doctor can review them?
– You can drop by to one of our office and give us a paper copy, USB flash drive, or CD of your medical records. We can then scan or download the records and you can keep your copy. If you have a electronic copy, you can give us a call and we can provide you the email for you to send us your medical records. - My family doctor is retiring/leaving. Can I be transferred to another doctor in the clinic?
– Please visit our clinic for more information. - I’m a patient and my family doctor works at this clinic. I wanted to know if I could switch over to another doctor in the clinic because of language/barrier/location/unhappy?
– It is very unlikely since our doctors are at full capacity. - I would like a copy of my medical records. Is there a fee for that?
– There is a $60 fee (+GST) to request your medical records. Once payment is completed, we can either provide a copy in a CD or USB flash drive. We can also email you your medical records if you prefer that method. (Fees subject to change) - I recently finished my intake appointment with my doctor at this clinic. I wanted to know how I can get my records from my previous family doctor and how much it will cost?
– If you completed your Transfer of Records form, we would have sent that form to our previous doctor’s office. They will then contact you and tell you of the transfer fee because the transfer fee varies from clinic to clinic. Once you paid the fee, your previous doctor’s office with either mail out your records or request you to pick up your records yourself and drop it off at one of our clinics. If you didn’t complete the transfer of records form, you can also contact your previous doctor’s office directly and ask for a copy of your records (payment required before your records are released to you).
Menu